Evolved care
Made to work. Backed by us.
If something went wrong when your product was made, we’re here to help. Our manufacturing-defect warranty lasts 12 months from delivery.
Manufacturing defects covered
We cover faults caused by how the product was made, including defects in materials or workmanship that appear during normal, intended use within the first 12 months.
Contact us with the issue. Once a covered defect is confirmed, we’ll arrange a remedy at no cost, in line with the fault and your applicable consumer rights.
A free replacement for your phone case
If your Evolved phone case breaks within the first 30 days after delivery, we’ll send you a replacement for free, including replacement shipping.
This is a separate phone-case breakage promise. A broken case does not have to qualify as a manufacturing defect to be reviewed under this 30-day offer. It covers the case itself, not damage to your phone or other devices.
What’s not covered by the manufacturing warranty
- Normal wear and tear
- Damage caused by misuse, accidents, or mishandling
- Damage from unauthorized repair or modification
- Use beyond the product’s intended purpose
The separate 30-day phone-case breakage promise above remains available for qualifying broken cases. These exclusions do not limit your mandatory consumer rights.
Start with a message.
Find your order
Have your order number or proof of purchase ready.
Show us the issue
Include a description and clear photos or a short video showing the fault or broken case.
We’ll guide you
Our support team will review the details and explain the next step. Wait for our instructions before returning anything.
A few helpful answers
When does coverage begin?
The 12-month manufacturing warranty and the 30-day phone-case breakage promise start on the date your product is delivered.
Does the warranty cover my phone or other devices?
The warranty and case replacement promise apply to the Evolved product itself. They do not provide insurance for your phone or other devices, and do not exclude any liability or remedy that cannot lawfully be excluded.
What if my item arrived damaged or incorrect?
Contact support with your order number and photos. We’ll review it as a product issue, separately from an ordinary change-of-mind return.
Do I still have consumer rights after 12 months?
Yes. This warranty is an additional commercial promise. It does not replace or shorten any mandatory legal guarantee, refund, repair, replacement, or other consumer rights that apply in your country.
Something isn’t right?
Send us your order details and a clear description of the problem.
For a change-of-mind return, see our Returns & Refunds Policy. Warranty claims and the 30-day phone-case promise follow the separate process above.
